RMM + PSA for MSPs
Run the whole MSP from one place
Monitor and patch every device, fix problems remotely, answer your clients and bill for the work, without stitching five tools together.
14-day trial · 25 devices · Windows
Connects to the tools you already use
One deck, four layers
Everything stacked in one place
- 01
See every device
Live health, a full inventory and alerts for every Windows machine you look after, with the notifications going where your team already works.
Monitoring and alerts - 02
Patch and secure
Install updates across every online device in one click, close security gaps from the same screen, and keep a history of what happened and what failed.
Patch management - 03
Support without the round trip
A terminal, files, processes and remote desktop in the browser, with the ticket, the time entry and the client one click away.
Helpdesk and remote tools - 04
Contract, then bill
Sign contracts online and bill from the devices and users each client actually has. Drafts only: nothing goes out until you say so.
Contracts and billing
The whole stack
Ten tools you stopped paying separately for
Most MSPs run a tool for devices, another for tickets, another for contracts and another for invoices, then spend their days moving information between them. Here the device, the ticket, the contract and the invoice all know about each other.
Monitoring and alerts
Live CPU, memory and disk for every device, with alerts that reach you where you work.
- Live health
- Full inventory
- Alert thresholds you control
Patch management
See what is missing across every device and install it in one click, with a full history.
- Fleet-wide view
- Install everything in one click
- Targeted installs
Security and compliance
A five-point security check on every device, with one-click fixes and a record of each repair.
ExploreRemote tools
A PowerShell terminal, files, processes, power controls and remote desktop, from the browser.
ExploreScripts and automation
A PowerShell library, live output on any device, and rules that run on a schedule.
ExploreSoftware deployment
Install software and Microsoft 365 Apps on many PCs at once, with a report of the outcome.
- Software inventory
- Package installs
- Microsoft 365 Apps rollout
Helpdesk
Tickets with SLAs, time tracking, templates, canned replies and customer satisfaction surveys.
- Tickets tied to clients and devices
- SLA policies
- Time entries
Contracts and billing
Build contracts, collect e-signatures, and generate invoices from what each client actually uses.
ExploreCRM, renewals and profitability
A leads pipeline, quotes, renewal tracking and a clear view of which contracts make money.
ExploreClient portal
Give your clients a place to raise tickets and see their contracts and invoices.
ExplorePatch management
Patch every device without the spreadsheet
Know exactly which Windows updates are waiting on which devices, install them in bulk, and keep a record of what happened.
- Fleet-wide view: Pending updates for every device, split by severity so the critical ones are impossible to miss.
- Install everything in one click: Install all waiting updates on every online device at once, or choose critical only, or critical and important.
- Targeted installs: Install selected updates on a single device when you need to be precise.
- Scheduled patching: Use automation rules to install patches on a schedule, for all devices, one client or one machine.
Pending
64
Critical
7
Devices affected
31
Remote tools
Fix it from the browser, skip the round trip
Most problems do not need a screen share. Open a terminal, look at files and processes or restart the machine from the portal, and start remote desktop when you do need to see the screen.
- Terminal in the browser: A PowerShell session on the device, from the device page, with no VPN or inbound ports.
- Files: Browse a device’s file system, and download, upload and delete files, from the portal.
- Processes: See what is running and end the process that is causing trouble.
- Power controls: Restart or shut down a device remotely.
PS C:\> Get-Service Spooler
Status Name DisplayName
Stopped Spooler Print Spooler
PS C:\> Restart-Service Spooler
PS C:\> ▍
Contracts and billing
From signed contract to correct invoice
Write the contract, get it signed, then bill from the devices and users each client actually has, instead of from last month’s spreadsheet.
- Contract builder: Build contracts from documents and line items, and keep amendments and renewals attached to the original.
- Approval workflow: Submit a contract for approval and have it approved or rejected before it goes out.
- E-signature built in: Send a contract for signing and collect your client’s signature online, with the signed document stored against the contract.
- Usage-based billing: Billing runs preview what each client should be charged from their live device and user counts before anything is issued.
Getting started
Sign-up to managing devices in minutes
There is nothing to host and nothing to install on your side. You create a workspace, and the agent does the rest.
- 01
Create your workspace
Sign up, choose your company’s address, and you have your own portal straight away.
- 02
Install the agent
Add a client, copy the one-line install command and run it on each Windows device.
- 03
Start managing
Devices appear with their health and inventory. Set your alert thresholds and start patching.
For the whole team
Every role gets the screens it needs
Owners and service managers
See the health of every client at a glance, keep contracts and billing accurate, and understand which clients are profitable.
See howTechnicians
Find the problem, fix it from the browser, and have the ticket, the device and the remote tools in one place.
See howSales and account managers
Work the leads pipeline, prepare quotes and keep renewals from slipping.
See howSecurity
Built with your clients’ trust in mind
You are trusted with access to your clients’ machines. We treat that seriously.
Two-step sign-in
Authenticator-app codes and recovery codes, which you can require for your whole company.
Isolated workspaces
Every company has its own workspace and its data is kept apart from everyone else’s.
Encrypted device commands
Each command sent to a device is individually encrypted and authenticated.
An audit trail
What your team did, and when, is recorded and searchable.
Hosted in the UK
Your data is kept on servers in the UK.
Built to be operated
Nightly backups and a deployment process that is tested before anything reaches you.
Questions
Things people ask first
Who is NexusRMM for?
Managed service providers and IT teams who look after Windows devices for other people. It combines monitoring and management of those devices with the helpdesk, contracts and billing you need to run the service around them.
Which devices can I manage?
Windows PCs and servers today. The agent is installed on each device with a single command, and the device then appears under the client you choose.
Do I need to open ports or set up a VPN?
No. The agent connects out to NexusRMM, so there are no inbound ports to open on your clients’ networks and no VPN to maintain.
How does the free trial work?
You create a workspace and can add devices straight away. The trial lasts 14 days and covers up to 25 devices, so you can try it on real machines rather than a demo.
How is NexusRMM priced?
Per user, based on the role: administrator, technician, or sales and accounts. See the pricing page for the current position.
Can my clients use it?
Yes. Each client contact can be given a sign-in to the client portal, where they raise and follow tickets and see their contracts and invoices. You decide who gets access.
How do you protect access to my workspace?
Sign-in can require a code from an authenticator app, and you can make that mandatory for everyone in your company. Roles limit what each person can do, and an audit log records what they did. The security page has the detail.
Where is my data kept?
On servers in the UK. Each company has its own workspace and its data is isolated from every other company’s.
Can I automate routine work?
Yes. Keep PowerShell scripts in a library, run them on any device, and use automation rules to run scripts or install patches on a schedule.
Ready when you are
See it with your own devices
Start a 14-day free trial with up to 25 devices, or ask for a walkthrough and we will show you around.